Director, Commercial AI Orchestration Architect

From the posting

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it. Summary: Bristol Myers Squibb is making a strategic shift from traditional next-best-action solutions toward an enterprise agentic orchestration capability that can dynamically coordinate personalized HCP engagement across field and non-personal channels. We are building a new orchestration foundation that brings together customer signals, commercial priorities, approved content, channel eligibility, and business guardrails to generate and execute coordinated customer journeys. The ambition is not to create another stand-alone recommendation engine, but to establish a reusable capability that can continuously determine the most appropriate sequence of engagements, adapt based on new signals and outcomes, and improve how BMS engages customers across channels. We are looking for a Director, Agentic Commercial Orchestration Architect to se…

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